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Where to write

What people usually write about

• Corrections and feedback. A specification that has changed, a model that has been discontinued, or a claim that no longer holds. Include the page URL and, where possible, a link to the source. Corrections take priority over everything else in the inbox.
• Product suggestions. A category we have not covered, or an option you think our research missed. A suggestion is not a guarantee of coverage or of a favourable verdict.
• Sponsorship and partnerships. We are open to conversations, but we do not sell placements, rankings, or favourable verdicts. Any commercial relationship that affects content would be disclosed on the page.
• Guest posts and contributions. We accept a small number of contributions from writers with genuine subject knowledge. We do not accept unsolicited link-insertion requests or content written to place a link.
• General questions. Anything else, including questions about how we research and how our confidence scores work.

What we can’t help with

We are an independent research site, not a retailer, manufacturer, or repair service. We cannot process orders, returns, refunds, warranty claims, or replacement parts requests. For anything relating to a purchase, contact the retailer you bought from or the manufacturer directly.

We also cannot give individual advice on gas installation, propane connections, CO2 handling, or electrical work. Those are jobs for a qualified professional, and getting them wrong is dangerous.

Response times

We aim to reply within 24 to 48 hours on business days. Corrections are actioned as quickly as we can verify them. Messages that are automated, bulk, or clearly unrelated to the site will not receive a reply.